About Us
The Hardwoood Floor Store is the internet trading name of Fife Hardwood Floors, we started in business as specialist contractors installing high quality solid wood floors to both the domestic and commercial markets and built an enviable reputation for outstanding quality of fit and highly competitive pricing.
We have been trading online since 1998. Since then we have offered the best selection of hardwood floors and hardwood worktops on the web at prices that have rocked the industry. We were the first company in the UK to publish our dramatically low prices online and the first to bear the brunt of the complaints from household name businesses on the high street who tried damned hard to stop us.
In January 2004 we decided to concentrate and trade solely on the internet and gladly ended our 5 figure advertising with the yellow pages.
In the last three years our sales on the internet have grown massively and it seemed a logical move to "end our ties" with the non online side of the business and cut ourselves free from the high overheads associated with traditional businesses. This streamlining of costs is vital to maintain our unbeatable pricing that our competitors find impossible to match.
Our growth in business over the last few years has been truly amazing, and can be directly linked to our high levels of customer service and satisfaction supplying to the trade, architects and specifiers, and domestic and DIY end users.
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Contact Us
By telephone: 0845 4661166, calls charged at UK local rate, or 01592 644471 calls charged at national rate,
lines open Monday to Friday, 9.00am to 5.00pm.
By email: sales@hardwoodfloorstore.co.uk By mail: Hardwood Floor Store, Easter Balbairdie House, Kilrie, Kirkcaldy, Fife, KY2 5UX.
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Complaints
If you have cause for complaint on any product or service we provide this will be responded to in most cases immediately.
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Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. We do not hold credit card numbers on file following a transaction. Your Security is vital to us. Your credit card information is destroyed by unrecoverable means following a transaction.
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Delivery Charges and Free Delivery
We offer free delivery on our flooring products to UK mainland addresses on orders over a certain value. The minimum value of the order required to qualify for free delivery on a specific floor will be clearly indicated at the bottom of the page which contains the product that you wish to buy. Small orders will incur a small delivery charge
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Delivery Schedules
We offer next day, specified day and Saturday deliveries on most of the flooring products shown on our web site. Some of our flooring products may be delivered directly from their manufacturer - delivery times vary between manufacturers but you can normally expect to receive goods within two to three days from placement of order. We will confirm delivery times when you place your order.
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Guarantee
We are confident that you will be delighted with our high quality products, the price at which we supply them in relation to our competitors and our speedy and efficient delivery system. In the unlikely event that you are not satisfied the goods may be returned to us within 7 days and you will receive a refund. Please see our Terms and Conditions for our refund policy.
We are fair and decent company to do business with and endeavor to offer total satisfaction to our customers.
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How To Order ... click here
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Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not send any marketing emails in the future.
The type of information we will collect about you is for fulfilment of order purposes only and includes:
your name
address
phone number
email address
credit/debit card details These details will not be held on our web server and we will not "trade" these details with any third party.
We will never collect sensitive information about you.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. For increased security personal details and credit card numbers are not stored on our web server and will not be divulged to any third party.
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Receiving Goods
On arrival at the delivery address the goods must be inspected for any sign of damage and also that you have received all of the goods that are listed on the delivery note. Any damage or shortfall must be clearly written on the driver’s delivery note, the word "Damaged" must be written on the delivery note before the driver leaves the delivery address and a copy retained by the person receiving the goods. If you are in anyway unsure then it is better to write "Damaged" on the delivery note than to write nothing. Delivery notes marked "Unchecked" or in similar ways are not acceptable. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage. In the event of a claim for either damage or shortfall to an order the delivery note will be used as evidence of this. No claims for damage or shortfall will be accepted if the details of damage or shortfall are not written on the driver’s delivery note. The goods dispatched will have left our warehouse or our agent’s warehouse in perfect condition and any damage or loss will have occurred whilst in transit and be the fault of the carrier. We insure our goods in transit and as long as the delivery note is signed in the manner described above upon receipt then we will re-supply any damaged or lost goods. Claims for 'carrier damage or shortfall' must be made to us by telephone within 24 hours of receipt of the goods. Under absolutely no circumstances should you ignore this simple instruction, the delivery drivers are not employed by us and any verbal instructions from them contrary to this should be disregarded.
Adequate labour must be provided by the Customer for unloading.
Delivery is made to the "kerb-side". If a delivery is aborted due to the fact that the customer is either not at the address at the time of delivery or unable to assist with offloading we reserve the right to charge our incurred delivery and subsequent return haulage costs.
Note:
We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the "kerb-side". The driver will require the help of an able bodied person to unload the goods. It is not the driver's responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse.
This does not affect your statutory rights as a consumer.
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| Terms And Conditions ... click here |
VAT
We supply to trade customers therefore advertised prices exclude VAT unless clearly indicated.
VAT will be charged at the current rate of 17.5%. You will be informed of the full order value inclusive of VAT at the time of ordering. |
