|Delivery Charges And Free Delivery
Most of our worktop products are delivered direct from their manufacturer or importer - delivery times vary between these manufacturers but normally you can expect to receive goods within a few days from placement of order, we will confirm delivery times when you place your order with us before we charge you. All delivery dates will be confirmed prior to shipment.
Worktops marked • and •, are delivered free of charge on orders over £230.00 (ex vat), orders below £230.00 are subject to a £10.00 delivery charge. These worktops are delivered 48 hours following placement of order, or you can specify a week day for delivery later than 48 hours. Saturday deliveries and AM weekday deliveries can be arranged at extra cost. NOTE: All deliveries of our Premier range of worktops are subject to a delivery charge to SCOTTISH addresses, please call for details.
Worktops marked • are delivered for a single charge of £30.00 + vat on the order, within 72 hours.
Very large or bulk orders may incur extra charges, we will inform you if this is the case at time of ordering.
We deliver to UK mainland addresses only. For overseas orders we can deliver to a shipping company of your choice at a UK mainland address, with onward shipping arranged by yourself.
We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the "kerb-side". The driver will require the help of an able bodied person to unload the goods. It is not the driver's responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. You or your representative are required to inspect the goods immediately on receipt before signing the drivers delivery note, no claims with regard to damaged or missing items can be made after the driver has left the delivery address, unless the delivery note has been signed for as damaged on delivery or goods not received. We insure our deliveries against 'carrier damage' and 'loss' and as long as the delivery note has been signed accordingly we will re-supply the damaged or lost items. Claims for 'carrier damage' or missing items must be made to us by telephone within 24 hours of receipt of the goods.
On arrival at the delivery address the goods must be inspected for any sign of damage and also that you have received all of the goods that are listed on the delivery note.
Any damage or shortfall must be clearly written on the driver’s delivery note, the word "Damaged" must be written on the delivery note before the driver leaves the delivery address and a copy retained by the person receiving the goods. If you are in anyway unsure then it is better to write "Damaged" on the delivery note than to write nothing. Delivery notes marked "Unchecked" or in similar ways are not acceptable.
The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.
In the event of a claim for either damage or shortfall to an order the delivery note will be used as evidence of this. No claims for damage or shortfall will be accepted if the details of damage or shortfall are not written on the driver’s delivery note.
The goods dispatched will have left our warehouse or our agent’s warehouse in perfect condition and any damage or loss will have occurred whilst in transit and be the fault of the carrier. We insure our goods in transit and as long as the delivery note is signed in the manner described above upon receipt then we will re-supply any damaged or lost goods. Claims for 'carrier damage or shortfall' must be made to us by telephone within 24 hours of receipt of the goods.
Under absolutely no circumstances should you ignore this simple instruction, the delivery drivers are not employed by us and any verbal instructions from them contrary to this should be disregarded.
This does not affect your statutory rights as a consumer.